Delivery & Terms
Goods will only be dispatched and delivered only once the full payment has been received - unless by prior arrangement. Product pricing advertised on this website do not include delivery charges.
The contract between FLP and yourself is legally binding once the order has been placed and payment received for your order in full - unless other arrangements are agreed to on order placement.
Prices shown are exclusive of V.A.T. at Standard Rate of 20%
Every effort is made to dispatch from stock as soon as possible, with standard delivery being 3-4 working days. None stock items or bespoke sizes may be dispatched up to 5-8 working days from order date and will be advised to you.
Delivery cost are effective in mainland UK with the exception of selected postcodes where restrictions apply
Deliveries are not made on weekends or bank holidaysVarious delivery options are available upon request - charges vary dependant on choice of carrier or service.
Standard Delivery Charges
There is a standard 3-5 working day delivery charge of £9.00 to all residential address deliveries except Scotland and some outlying rural areas. (UK mainland only). Where no delivery instruction has been given and there is no one to receive the goods - a redelivery charge will be applied.
Deliveries to Scotland excludes Highlands, Islands and some very rural outlying areas & AB postcodes. In these cases the customer will be contacted prior to shipment to pay the delivery cost shortfall or have the opportunity to cancel their order. Any items delivered to Scotland and selected outlining rural areas ( UK mainland only ) - an additional charge will apply
Any use by you of this site is subject to your acceptance of the Terms and Conditions set out in this legal notice.If you do not accept these Terms and Conditions please leave the site now. These Terms and Conditions apply to all transactions between yourself and Flexible Lining Products Limited.
Any prices shown on this site are inclusive / exclusive of 20% VAT and are valid in mainland U.K. only. Sqm / Sq ft prices exclude VAT.
A standard delivery charge (£9.00 Eng/Wales & £25.00 Scotland) is added to all orders to UK mainland (excluding Nothern Ireland,Channel Islands & Eire) are usually delivered in 3 - 5 working days. Some products may incur an additional delivery charge,but of course you will be notified before processing your order,after we obtained the quote
ALL goods are despatched on a standard 3 day delivery from date of collection.(excluding date of order).Overnight,Two Day and Saturday deliveries may be available by prior arrangement only - surcharges will apply
Delivery costs are effective in mainland U.K. with the exception of selected postcodes where restrictions apply.
A delivery surcharge may be levied on extra heavy items / bulk orders / extra long rolls - in all cases the customer will be contacted first to have the option to pay the surcharge or have the opportunity to cancel their order.
Please refer to Delivery,Returns and Cancellations for full details.
"Online offers" are available either online or via our telephone ordering system.
FLP reserves the right to revise our prices ,details or any special offers at anytime and without prior notice.Or to notify the customer that their order has been rejected or delayed due to unforseen circumstances i.e. no stock.
FLP do no longer accept cheque payments ONLY postal orders and Visa ,Mastercard and Switch card payments.
FLP cannot accept your order until you have paid for it in full including full delivery costs unless by prior agreement by us in writing.
The contract between FLP and yourself will not be legally binding until you have paid for the order in full and we have confirmed acceptance of your order - unless agreeded by prior arrangement by FLP.
At the time of delivery a valid signature is required from a member of your household or authorized employee who is 18 years or older accepting the goods.
You will then become the owner of the items ordered and FLP will not be liable for their loss or destruction.
FLP reserve the right not to supply you at our own discretion.
FLP can only supply customers who shop online that are 18 years old or older.(If applicable)
There are a few delivery options available from FLP when you place your order - please refer to Payments & Deliveries for full details.
FLP denies any liability for any consequential loss caused by damage or theft in despatch or delays by carriers / couriers. FLP cannot accept any liability involving third party contractors and hence would advise that no arrangements be made for installation until you are in receipt of all the goods ordered.
FLP will make every effort to deliver through our approved carriers your goods within the specified time given upon your order placement / payment. If it is not possible , we will notify you and at your option will rearrange delivery.
FLP relies upon the services of couriers.Although every effort to keep our word there are unfortunately a few occasions when the couriers fail to perform the service that they are required to.This happens vary rarely.FLP cannot be held responsible for the late delivery of an item.For the avoidance of doubt,FLP will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the expected delivery date.
Orders addressed within the UK mainland are sent by NightFreight, Tuffnells,Fastway and UPN.
Any pond liner geomembrane materials CANNOT be returned or accepted for credit or refund by FLP unless faulty - as all pond lining geomembrane materials are either fabricated or specially or cut-off the roll on order - hence will not be accepted by FLP.Tailored liners (box welded) liners will be fabricated in the dimensions provided by the customer (imperial or metric), It is not our responsibility to convert metric to imperial or imperial to metric. Tailored liners / box welds are bespoke fabrications and no refund will be given or order cancellation accepted once the liner has been fabricated.
As above any orders placed by you cannot be cancelled or will be accepted by FLP, due to nature of material sizes used and/or fabrication process.
Returns & Refunds
Any faulty goods for return are first subject to an acceptance agreement by FLP prior to the goods being returned.
FLP does not accept responsibility for goods returned by customer,but which are not received,unless full proof of delivery to us or receipt by official carrier is provided and clarified by FLP.
Items that have been modified,damaged or used will not be accepted unless by prior arrangement by FLP.
Product would need to be returned in the original condition and original packaging at date of purchase.
Only refunds on faulty goods will be made within a thirty day period by the same method of payment used to complete your original purchase - subject to the goods being returned in their original condition and packaging.
Bespoke products and cannot be returned - Tailored liners (box welded) liners will be fabricated in the dimensions provided by the customer (imperial or metric), It is not our responsibility to convert metric to imperial or imperial to metric. Tailored liners / box welds are bespoke fabrications and no refund will be given or order cancellation accepted once the liner has been fabricated.
Customers are liable for all collection / courier charges for returned goods - whether delivered or which have been depatched but still with the courier - this applies mainly to customers who's goods have been despatched but not delivered.
Availability & Product Performance
All products are subject to availability
FLP cannot guarantee the appearance,colour and accuracy of the products featured on this website as this will vary depending upon the resolution and screen type of your computer.Any products featured on our product images are purely for display purposes only.
FLP is unable to guarantee or be held directly responsible, for either the performance or results acheived by any of our Weed or Root control geotextile materials in any type of application. (Due to the aggressive and invasive nature of some tree/plant or weed rooting systems. i.e. Japanese Knotweed - a completely different approach to eradicate a specific problem may be required.)
Rights - all design,text or any imagery on the FLP website are cannot be altered or used without written permission by FLP.
Copying - you may view this site and you are welcome to print a hard copy of the written materials used for your own personal,non-commercial use.
FLP reserves the right to alter any of these Terms of Conditions without notice.
FLP may link to other websites. FLP have made every effort to ensure that we only link to reputable sites - these sites are not under our control and therefore FLP cannot accept any responsibility for them.
We cannot accept liability to you for any loss of profits,administrative inconvenience,disappointment,indirect or consequential loss or damage arising out of any problem in relation to the goods which was not within our contemplation as a probable result of the breech at the time of entering into this agreement.
We will not be liable to you where performance of any of our obligations to you is prevented,frustrated or impeded by any circumstances or cause beyond our reasonable control.
Any part of these Terms and Conditions and any contract / agreement between FLP and you is governed and construed in accordance with English law and the English courts shall have jurisdiction over any disputes between us.
In order to complete your order FLP will need to collect some personal information such as your name purely to fulfill your order and will be stored in compliance with UK Data Protection .you have a right to request a copy of any information relating to yourself that may be held by FLP by written request only.
We may occassionally use the information we collect to notify you about new FLP special offers or products which we think you may find valuable.If you would prefer not to receive this service, you can opt out by contacting us via e-mail,phone or fax.
FLP use site tracking hardware which allow us to monitor customer traffic patterns and the site usage helps us develop the design and layout of our site to better meet the needs of our site visitors.This software does not allow us to capture any personally identifying information disclosure to third parties or allow us to trade,sell or give any of the information provided to others.
FLP will not disclose any information to any other person or organisation without your consent unless it is deemed an emergency situation by FLP that requires it or if we are legally instructed to do so.
Flexible Lining Products Limited
Unit 37 Foxes Bridge Road
Forest Vale Industrial Estate
Glos GL14 2PQ
Tel: 0845 226 2478 Fax: 0845 226 9679